About Wrangler Store
What is Wrangler Store’s fashion philosophy?
At Wrangler Store, we blend Western heritage with modern style to create casual chic apparel that works as hard as you do. Our collections are carefully curated to deliver value without compromise, focusing on quality materials and timeless designs.
What types of clothing do you offer?
Our menu includes Dresses, Jeans, Long-Sleeve shirts, Skirts, T-Shirts, and Tanks & Sleeveless tops – all designed to create a versatile Western-inspired wardrobe foundation.
Products & Sizing
How do I choose the right size?
We recommend checking our detailed size charts available on each product page. Our clothing is designed with authentic Western-inspired fits – if you need assistance determining your size, our customer service team is happy to help.
What is the quality of your materials?
We use premium materials, including durable denim for our jeans and high-quality fabrics for our dresses and tops. Each piece reflects our commitment to quality that lasts through seasons of wear.
Do you offer seasonal collections?
Yes, we regularly update our collections to reflect current trends while maintaining our Western heritage roots. Follow us for updates on new arrivals throughout the year.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal to make your shopping experience as seamless as our stylish fabrics.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.
Can I modify or cancel my order after placing it?
Orders can typically be modified or cancelled within 2 hours of placement. Please contact our customer service immediately if you need to make changes to your recent order.
Shipping & Delivery
What are your shipping options?
We offer two reliable shipping methods:
• Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 days after dispatch
• Free Shipping: Available on orders over $50, delivered via EMS in 15-25 days after dispatch
• Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 days after dispatch
• Free Shipping: Available on orders over $50, delivered via EMS in 15-25 days after dispatch
How long does order processing take?
We take 1-2 business days to process your order, ensuring every piece is carefully inspected and prepared for its journey to you.
Which countries do you ship to?
We ship worldwide with the exception of some Asian countries and remote areas. If you have questions about delivery to your specific location, please contact our customer service team.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email to monitor your package’s journey.
What if I’m not home when my package arrives?
Our carriers (DHL, FedEx, or EMS) will follow their standard delivery procedures, which may include leaving the package at your door, requiring a signature, or attempting redelivery. Check your tracking information for specific delivery instructions.
Returns & Exchanges
What is your return policy?
We stand behind the quality and fit of our products. If any item doesn’t meet your expectations, you may return it within 15 days of receipt. Items must be unworn, unwashed, and with original tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple return process.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The timing of when the refund appears in your account depends on your payment method and financial institution.
Do you offer exchanges?
Currently, we process returns and issue refunds rather than direct exchanges. If you need a different size or color, we recommend placing a new order for the desired item while returning the original.
Account & Customer Service
How can I contact customer service?
Our dedicated customer service team can be reached at [email protected]. We typically respond within 24-48 hours during business days.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be addressed the next business day.
Where is Wrangler Store located?
Our operations are based at 3862 Despard Street, Baltimore, US 43105, serving customers worldwide with our Western-inspired casual chic collections.
Still have questions? Our customer service team is here to help! Contact us at [email protected] and we’ll be happy to assist you with any additional questions about our products, shipping, or returns.
Thank you for choosing Wrangler Store as your destination for casual chic style that blends Western heritage with modern fashion!