Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking included

Free Shipping – Orders over $50

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking included

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to select remote areas and certain Asian countries.

Returns & Exchanges Policy

At Wrangler Store, we’re committed to ensuring your complete satisfaction with every Western-inspired piece you purchase. We understand that sometimes an item might not meet your expectations, which is why we’ve created a straightforward returns and exchanges process.

Key Return Policy Details

  • Return Period: 15 days from receipt of items
  • Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging
  • Return Shipping: Customer’s responsibility (unless due to our error)
  • Original Shipping Fees: Non-refundable

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following items unless defective:

  • Items without original tags attached
  • Worn, washed, or altered merchandise
  • Final sale items (clearly marked during purchase)
  • Personalized or custom-made items
  • Tanks & Sleeveless tops that show signs of wear or have had tags removed

Return & Exchange Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, email our customer service team at [email protected] with the following information:

  • Your order number
  • The items you wish to return or exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Authorization Number and detailed instructions for returning your items.

Important: Please do not send items back without this authorization.

Step 3: Package and Ship Your Return

Carefully package your items in their original condition with all tags included. Ship your return to:

Wrangler Store Returns
3862 Despard Street
BALTIMORE, US 43105

We recommend using a trackable shipping service as you are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once we receive your return, we’ll inspect the items and process your request within 3-5 business days. You’ll receive an email confirmation once your return has been processed.

Refund Information

Refund Methods & Timing

  • Credit Card Payments (Visa, MasterCard, JCB): Refunds typically appear within 5-10 business days after processing, depending on your bank
  • PayPal Payments: Refunds are usually processed within 3-5 business days

Please Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility.

Exchange Information

  • Exchanges are subject to product availability
  • We’ll ship your exchanged item once we receive your return
  • No additional shipping charges for exchanges (excluding return shipping)
  • Popular items like denim jeans, dresses, and long-sleeve shirts are typically readily available for exchange

Return Request Template

To streamline your return process, you can use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Wrangler Store Customer Service Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]

Items to Return/Exchange:
– [Item Name], [Size], [Color]
– [Item Name], [Size], [Color]

Reason for Return/Exchange: [Please specify – wrong size, defective item, changed mind, etc.]

I would prefer: [Refund / Exchange for (specify size/color)]

Please send me the Return Authorization Number and instructions for returning my items.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Need Assistance?

Our customer service team is here to help with any questions about shipping, returns, or exchanges.

Email: [email protected]

Response Time: Within 1-2 business days

We appreciate your trust in Wrangler Store and are committed to ensuring your Western-inspired wardrobe brings you confidence and style.

Last updated: [Insert Date]